Help Center
Answers to all your questions about hazi
From deposits to live casino — find simple and clear answers to the most frequently asked questions from hazi players, all in one place.
hazi is a secure and straightforward gaming platform for Bangladeshi players. Many players have questions about deposits, withdrawals, support, device issues, or live casino. On this page we have organized those questions into five categories with detailed answers, so you can quickly find a solution to any issue. If you can't find an answer, hazi's 24/7 support is always here for you.
Deposits
The minimum deposit amount for each payment method at hazi is ৳100. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you can start recharging your account from ৳100. It's easy to get started even on a small budget.
hazi currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). All methods have been chosen with Bangladeshi players in mind to make the deposit process fast and hassle-free.
Sometimes a deposit may be delayed due to network issues or banking delays. First, refresh the page and wait a few minutes. If more than 15 minutes have passed, contact hazi live chat with your transaction ID and payment screenshot. Our support team will resolve it quickly.
After logging in to hazi, go to the "Deposit" section and select bKash as your payment method. Send money via bKash to the number provided there and include the reference number in the transaction. Once the payment is complete, enter the transaction ID in the deposit form — your balance will be updated shortly.
The minimum withdrawal amount at hazi is ৳800. After submitting a withdrawal request, the money generally reaches your bKash, Nagad, Rocket, Upay, or bank account within 10 to 45 minutes. There may be a slight delay during busy periods, but the process is fast and secure.
Contact & Support
hazi offers two support channels — live chat and email ([email protected]). Instant assistance is available through live chat from any page on the site. Email is also an effective option for more detailed inquiries or when you need to share supporting evidence.
hazi support is active seven days a week, 24 hours a day. Whether it's morning or midnight, you can reach out via live chat or email whenever you run into a problem. Help is available on holidays and at night without any issue.
Having the following ready before contacting support will help get a faster resolution: your registered mobile number or username, a brief description of the issue, the relevant transaction ID or reference number (if the matter is financial), and a screenshot of the problem. With this information, the support team can work much more efficiently.
Yes, the hazi support team provides assistance in both Bengali and English. Full Bengali-language support is in place specifically with Bangladeshi players in mind, so feel free to reach out without any hesitation about the language.
Stay Safe
Fraudsters often create fake sites that look like the real one. To stay safe, always verify the hazi.lat domain in your browser's address bar. Be suspicious of any slight spelling variations (such as hazi-l4t.com or hazibd.com). The genuine hazi site always displays an HTTPS padlock. Do not log in from any unfamiliar links.
If you suspect someone else has accessed your account, change your password immediately. Then notify hazi via live chat or at [email protected] so additional security measures can be applied to your account. Use a strong, unique password and do not share your login details with anyone.
Your OTP (One-Time Password) and mobile banking PIN are completely personal information. No hazi support agent or staff member will ever ask for this information. If anyone claims to be from hazi and asks for your OTP or PIN, they are a fraudster. Sharing this information with others puts both your betting account and your mobile banking at risk.
hazi uses SSL encryption technology to keep your personal information and financial transactions secure. The communication between your browser and the site is fully encrypted, making it difficult for third parties to steal your data. As a secure and reliable platform, hazi treats data protection as its top priority.
A strong password should contain at least 8 to 12 characters, mixing uppercase and lowercase letters, numbers, and special characters (!@#$). Do not use your name, date of birth, or any easily guessable information as your password. It is best not to use your hazi password on any other site.
Device & Technical Issues
Yes, in most cases clearing your browser cache and cookies quickly resolves page loading issues. In Chrome or Firefox, go to Settings > Privacy > Clear browsing data to clear the cache. Then refresh the page. Also check your internet connection — a weak connection causes pages to load more slowly.
Once your connection is restored, log in again — in most games your session will continue from where it left off, or the game result will have been saved. If the connection drops during a live game, the hand or round is determined server-side. If you notice any issue, let support know.
Yes, easily. On Android, open hazi.lat in Chrome, tap the menu icon, and select "Add to Home screen." On iPhone, tap the share icon in Safari and select "Add to Home Screen." This lets you access hazi directly, just like an app.
hazi's website is fully optimized for mobile browsers. Slots, live casino, cricket betting, deposits, and withdrawals all work normally on a mobile browser. For the best experience, use an updated version of Chrome or Firefox.
hazi works equally well on Android smartphones, iPhones, tablets, laptops, and desktop computers. It can be easily accessed from any modern web browser (Chrome, Firefox, Safari, Edge). No separate app download is needed — you get the full experience directly in the browser.
Live Casino
At hazi live casino, betting limits vary by table. Some tables offer lower limits for new or lower-budget players, while high-stakes tables are available for more experienced players. To find out the specific limits, check the table information in the game lobby or ask support.
Teen Patti is a three-card game where the goal is to build a better hand than the dealer — a Trio (three of the same card) is the strongest hand. Andar Bahar is relatively straightforward: a joker card is placed in the middle, and you bet on whether the next card of the same value will fall on the Andar (left) or Bahar (right) pile.
Yes, hazi live casino runs fully on mobile browsers. The live dealer video feed, betting interface, and chat feature all work well on a small screen. A stable Wi-Fi or 4G connection is recommended for the best experience.
In Roulette, a wheel has numbered slots from 0 to 36. A ball is released onto the wheel and the slot where it stops is the winning number. You can bet on a specific number, red or black, odd or even, or a range of numbers. Betting on a specific number pays more but the odds are lower.
Baccarat is one of the easiest casino games. You simply choose one of three options: whether the Player wins, the Banker wins, or it's a Tie. Both sides are dealt two cards, and the side whose total is closest to 9 wins. Tens and face cards have a value of zero. For beginners, a Banker bet is a familiar place to start.
Still have questions? We're ready to help
If you haven't found the answer to your question in this list, contact the hazi support team directly.
We are available seven days a week, 24 hours a day, in both Bengali and English.