Play responsibly,
enjoy it even more
hazi believes gaming should be for fun — not stress. Our responsible gaming guidelines help you play within safe limits and get the right help if problems arise.
Our core principles
Responsible gaming at hazi is not a formality — it is a commitment at the heart of our platform.
21+ Age Verification
hazi is for users aged 21 and above only. Minors are strictly prohibited from opening an account, and we have age verification measures in place when needed.
Setting Deposit Limits
You can set your own daily, weekly, or monthly deposit limit. The limit takes effect immediately — your budget stays in your control.
Time Limits & Breaks
Set your daily play time. When the time is up, the platform will automatically remind you to take a break — maintaining a healthy balance is important.
Self-Exclusion
If you feel you need to stop playing, you can temporarily or long-term close your account yourself. We respect this decision and the support team will assist you.
Awareness & Education
Gambling addiction is a health issue. hazi encourages you to review your own gaming habits and seek professional help if needed.
24/7 Bengali Support
Contact us anytime via live chat or email. Our support team is always ready to help in Bengali with any responsible gaming questions.
What is responsible gaming and why does it matter?
Online gaming and betting is primarily a form of entertainment. Playing at hazi means enjoying yourself — but when gaming stops being entertainment and starts causing mental or financial stress, it may be a sign of a problem.
Responsible gaming means playing within your means, keeping time and money limits, and not placing gaming above other areas of life. It is a positive mindset that applies to every player — experienced or new.
hazi believes that when players are informed, their experience becomes richer and safer. That is why we provide every user with the right information and tools from the start.
You should not expect guaranteed income from gambling or betting. Every game carries an equal chance of winning or losing — never treat betting as a solution to financial problems.
- Only play with money you can afford to lose
- Do not increase your bets to chase losses
- Keep track of your play time and take breaks
- Spend time with family and friends
- Do not hesitate to seek help when needed
Our protection tools
Use the tools below to keep your gaming experience safe at hazi.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount from your account settings. Once set, the limit takes effect immediately. A waiting period applies if you want to increase the limit — but reducing it is instant.
- Maximum daily deposit limit
- Weekly and monthly limits can also be set
- Depositing beyond the limit is completely impossible
Time-Out & Cooling Off
If you feel you need a short break, temporarily close your account for a set period. 24 hours, 7 days, or 30 days — the choice is yours. During this time you will not be able to log in or deposit.
- Breaks from 24 hours up to 30 days
- Marketing messages paused during time-out
- Takes effect as soon as you apply
Self-Exclusion
If you need to stop playing, self-exclusion is the most effective tool for you. Your account can be closed for 6 months or permanently. Requests to reopen the account during this period are not processed.
- 6-month, 1-year, or permanent options
- Apply through support
- Recovery before the period ends is not possible
Reality Check & History
You can view your betting history, total deposits, and withdrawal details from your account at any time. Review your transactions regularly — it is an easy way to stay informed.
- Complete betting and financial history
- Ability to view reports for specific time periods
- Useful information to support decision-making
Recognising warning signs
If you notice the signs below, it means gaming is no longer fun — it is time to seek help.
Common warning signs
- Placing larger bets to chase losses
- Hiding your gaming from family or friends
- Being unable to stop playing
- Continuing to play while neglecting other responsibilities
- Betting with borrowed money or loans
- Feeling restless or anxious when unable to play
Ask yourself
- Am I spending more than my pre-set budget?
- Is thinking about gaming disrupting my work or sleep?
- Does gaming feel more important than spending time with family?
- Am I playing to cope with loneliness or stress?
If the answer to any of the above is "yes", please contact hazi support or consider self-exclusion.
For users aged 21 and above only
Age verification & minor protection
To open an account at hazi, you must be at least 21 years old. We take age verification very seriously and reserve the right to verify identity documents when necessary.
If you have younger siblings or children at home, please make sure they cannot access your device or account. Use a password and screen lock on every device.
If you suspect a minor has used your account, contact hazi support immediately. We are firmly committed to protecting minors.
- Use a strong password for your account
- Log out of sessions on shared devices
- Change your password immediately if you have any suspicion
Get in touch for help
If gaming becomes a problem, hazi is always by your side.
Live Chat
Contact us directly via live chat from any page on the site. Our support team is ready to help in Bengali and English 24 hours a day, 7 days a week.
Responsible gaming questions, setting deposit limits, or applying for self-exclusion — we are here for all of it.
Email Support
Write to us by email for more detailed help. Let us know your issue or concern — we will respond as quickly as possible.
You can write in Bengali or English, whichever you prefer.
Remember: asking for help takes courage. hazi is by your side — any time, for any question.
Frequently Asked Questions
Play safe, play with joy
Responsible gaming does not mean less enjoyment — it means ensuring a better experience over the long term. Play in a safe environment at hazi.