hazi Privacy Policy

hazi ("we", "us", "platform") is an online gaming and betting platform operated for players in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you register with hazi, browse the site, or use any of our services, how we use it, who we share it with, and what your rights are.

By using this site you are agreeing to the terms of this policy. If you disagree with any part of this policy, please stop using our services and let us know at [email protected].

2.1 Information You Provide Directly

When you open an account with hazi or use our services, we may collect the following information:

• Full name, date of birth, and national identity card details (for age verification)
• Email address and mobile number
• Residential address
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers or bank account details
• Records of communication with our support team

2.2 Automatically Collected Information

When you visit the hazi site, some information may be collected automatically:

• IP address and device information (model, operating system, browser version)
• Session data from cookies and similar tracking technologies
• Navigation patterns on the site — which pages were viewed and how long was spent on them
• Referral source — where you came from before arriving at our site

2.3 Identity Verification Information

To ensure a safe gaming environment and to verify financial transactions, hazi may in some cases request identity documents — such as a copy of a national identity card or passport. This information is kept strictly protected.

hazi uses your information for the following legitimate purposes:

• Account management: To handle registration, verify logins, and ensure account security.
• Transaction processing: To correctly complete deposit and withdrawal requests.
• Customer support: To resolve your issues and provide assistance via support chat or email.
• Security and fraud prevention: To detect suspicious activity and keep the platform secure.
• Responsible gaming: To identify excessive betting patterns and intervene where necessary.
• Service improvement: To enhance the site experience and features.
• Communications: To send policy updates, relevant information, and promotional messages (you can opt out of this at any time).

hazi may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We use trusted third-party services for payment processing, identity verification, technology infrastructure, and customer support management. These organisations receive only the minimum information necessary for their specific task and are bound by strict confidentiality terms.

4.2 Legal Obligations

We may be required to disclose information in order to comply with a court order, a legitimate request from a government authority, or applicable law.

4.3 Fraud and Crime Prevention

Necessary information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activity.

The hazi website uses cookies and similar technologies. Cookies are small data files stored in your browser. They are used for the following purposes:

• Maintaining login status and sessions
• Remembering user preferences (language, display settings)
• Analysing site usage patterns to improve the experience
• Security checks and fraud detection

You can control or delete cookies from your browser settings. However, disabling cookies may cause some site features to not work properly.

hazi uses industry-standard technology and processes to keep your information secure:

• SSL encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure servers: Information is stored on secured servers and firewalls are active to prevent unauthorised access.
• Access controls: Only authorised staff can view your information where necessary.
• Regular security reviews: Audits are conducted regularly to identify system vulnerabilities.

However, 100% security on the internet cannot be guaranteed. We therefore ask you to keep your account password confidential and to notify hazi support immediately if you notice anything suspicious.

hazi retains your information for as long as necessary and for as long as legal obligations exist. General policy:

• Information for active accounts is kept from the time the account is opened until a defined period after it is closed.
• Financial transaction records are retained for a set period as required by law.
• Support conversation history is kept for a limited time after the issue is resolved.

Once the necessary retention period has passed, hazi securely deletes your data or converts it in a way that makes it impossible to identify you.

As a hazi user, you have the following rights over your own information:

• Access: You can find out what information we hold about you.
• Correction: You can request that incorrect or outdated information be corrected.
• Deletion: In certain circumstances you can request that your information be deleted (where there is no legal obligation to retain it).
• Objection to processing: You can object to your information being used for specific purposes.
• Marketing opt-out: You can stop receiving promotional emails or messages.
• Data portability: Where applicable, you can receive a copy of your information.

hazi is an adults-only platform — for those aged 21 and over only. We do not knowingly collect any personal information from minors. If it comes to our attention that information belonging to a minor is in our system, we will immediately close that account and delete the relevant information.

If parents believe their child is using hazi, please contact us at [email protected].

hazi may change this privacy policy at any time due to business needs, technological changes, or legal obligations. For significant changes:

• A notice will be prominently displayed on the site.
• Registered users may be notified by email.
• The effective date of the revised policy will be stated.

Continued use of the platform after a policy change will be taken as your agreement to the change. We therefore recommend reviewing this page regularly.

hazi's technology infrastructure may use servers located in various countries. As a result, your information may be stored or processed outside Bangladesh. In such cases we ensure that the level of data protection does not fall below the standard described in this policy and that the applicable laws of the relevant country are complied with.

The hazi site may occasionally reference third-party sites. These external sites are outside hazi's control and have their own privacy policies. hazi is not responsible for the privacy practices of those sites. You are advised to read their policies before visiting any external site.

If you have any questions, concerns, or complaints about this privacy policy, please contact the hazi support team. Our team provides assistance in both Bengali and English, 7 days a week, 24 hours a day.

• Live chat: Chat directly from any page on the site
• Email: [email protected]

After receiving your complaint, hazi will investigate and respond as quickly as possible.